While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. Once you have confirmed the availability of a second IP address, please follow the setup steps outlined below. ![]() Please contact customer support to confirm or arrange for your free IP address: Shaw.ca/ContactUs. ![]() Once you have enabled IP Passthrough, the device that receives the public IP address will no longer be able to access the Arris user interface (as described below). The automatic availability of multiple dynamic addresses is dependent upon your Internet service package. To use IP Passthrough, you'll need to ensure that you have a second dynamic IP address available for your modem.
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